Refund policy

 

Return/s and Refund Policy

Fan Wear Co. Pty Ltd's return policy on clothing lasts 14 days after delivery and is only for faulty items.
This means the issue of a faulty item must be raised us within 14 days of delivery. 

Please note only faulty items can be returned/replaced.

Gift cards cannot be refunded.

We do NOT accept refund requests in cases of buyer’s remorse, such as change of mind, size change, does not like the product (gift-giving) etc.

We do NOT give refunds for lost shipping. In every case we will do all we can to track down your lost item. To speed along the process, please use your supplied AusPost tracking number to open a dispute with AusPost. This will potentially speed along your case.

 

EXCHANGES:

We only allow exchanges (replacements) on faulty products, please provide proof of the faulty product via email. 

  • We do not offer exchanges on out of stock items. If the item is out of stock, then we will refund the item returned to the warehouse or offer you a credit to the store.

  • As we are made to order we cannot offer exchanges if you ordered the incorrect size and the item has already been made and/or shipped. (We add size charts to our products in the hope this does not happen.)

Wrong Order
If the order is incorrect, first of all: WE ARE SO SORRY. Please contact us through the email below, and we will send you a shipping label to send the incorrect item(s) back, and we will send the correct order out!

INTERNATIONAL Order Exchanges/Returns:
Please note that we will not cover shipping fees for exchanges to international countries. Once we receive your exchange request, we will invoice you for the shipping total that would need to paid before we ship the exchange back out to you. 

INTERNATIONAL Customs & Duties:
Customers are responsible for paying any customs fees and duties charged by your country. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. On rare occasions, customs agents may delay the delivery of some packages at their discretion.   

For more information on customs and duties charges, please contact your local customs office.

Lost/Stolen Packages:
Unfortunately, it happens because our postal services are not perfect, and we can't hand deliver packages ourselves. If you believe your package has become lost or stolen, please wait at least 4-5 more business days for a possible late delivery. It happens often in these situations that the package shows up a few days after it has been initially marked as "delivered." Contact your mail provider.

Did not receive a confirmation email?
Often times, our emails will go into your spam or trash folders if it's not recognized by your inbox. Please check those folders. 

If you can't locate, you may have had a typo in your email address you entered at checkout.

Please email hello@fanwear.com.au, and we'll help out!

 

 

Please note that returns will need to be sent to the following address: PO Box 720, Aitkenvale. QLD. 4810
You can always contact us for any return questions at hello@fanwear.com.au